Angel Family Care respects your right to privacy and is committed to protecting the personal information we collect in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal and sensitive information including but not limited to:

• Full name, address, email, and phone number

• Date of birth and gender

• NDIS number and plan details

• Emergency contact details

• Medical or health information relevant to your support

• Feedback or complaints

• Information from your support coordinator or healthcare providers (if applicable)

2. Why We Collect Your Information

We collect this information to:

• Provide and manage your NDIS services

• Communicate with you and respond to enquiries

• Comply with legal and regulatory obligations

• Improve our services and maintain service quality

• Ensure health, safety, and emergency care requirements are met

3. How We Collect Your Information

We collect information:

• Directly from you or your authorised representative

• From support coordinators, healthcare professionals, or family members (with consent)

• Through our website, forms, and correspondence

• During meetings, calls, or service delivery

4. Disclosure of Your Information

We only share your personal information when necessary, and only with:

• Authorised staff involved in your care

• Your nominated representatives or guardians (with consent)

• Healthcare professionals, NDIS representatives, or legal entities (where required by law)

• IT and service providers who assist in delivering our services (under strict confidentiality)

We will not disclose your personal information for marketing purposes or to overseas recipients without your consent.

5. Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. This includes:

• Secure storage systems (electronic and physical)

• Staff training in privacy and data handling

• Regular monitoring and updates to our security measures

6. Access and Correction

You have the right to access and correct your personal information held by us. To do so, please contact us using the details below. We will respond to your request within a reasonable timeframe.

7. How to Make a Complaint

If you believe we have breached your privacy rights, please contact us. We take all concerns seriously and aim to resolve complaints promptly and fairly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact Us

Angel Family Care
📞 Phone: 0403 349 829 / 0411 021 007
📧 Email: [email protected]
📍 Offices in Brisbane, Townsville, Mackay & Gold Coast

This Privacy Policy may be updated occasionally to reflect changes in regulations or our practices. Please check back regularly for updates.